Free delivery on orders over $250
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Delivery & Shipping 

What can I expect in terms of delivery timeframes? 

We aim to dispatch all orders as quickly as possible, with delivery timeframes depending on your location. 

As a general guide: 

  • NSW & ACT: 1–2 business days  
  • QLD: 2–3 business days  
  • VIC: 2–3 business days  
  • SA: 3–4 business days  
  • WA: 5–7 business days  
  • TAS & NT: 5–7 business days  

You’ll receive tracking details once your order has been dispatched. 

If you have any questions, our Customer Service team is always available at orders@govita.com.au or 02 8781 4700. 

 

What are the freight charges? 

Orders over $250 (incl. GST) qualify for free freight. 

Orders below this threshold may incur a freight charge, which will be applied after your order has been placed. 

 

How are orders processed and dispatched? 

All orders are fulfilled through our central warehouse, managed by our trusted 3PL partner in NSW. 

Orders are processed in the sequence they are received and are monitored closely to ensure they are dispatched as quickly as possible. 

 

How do I check the status of my order? 

You will receive an email from customer service with your invoice and tracking details.  

If you do not receive the confirmation email with the details your invoice and tracking details please contact customer service: orders@govita.com.au 

 

Returns & Claims 

What should I do if my order contains damaged products? 

If your order contains damaged items, please send us as many photos as possible of the damaged shipping carton/s as well as items to credits@govita.com.au with the product codes and quantities for fast processing. This must be completed within 7 days of receiving your order.  

What should I do if something is missing from my order? 

If anything is missing, please reach out to credits@govita.com.au with your invoice number, product code and quantities missing for us to investigate.