Free delivery on orders over $250

FAQs 

Account & Login 

 

How do I access my Go Vita wholesale account? 

Simply select Login at the top of the website and enter your registered email address and password to access your account, one login email per store.  

 

I’m having trouble logging in — can you help? 

We’re here to help. Please ensure you are using the primary email address linked to your account. 

If needed, you can reset your password via “Forgot Password” on the login page. 

If you’re still experiencing issues, our Customer Service team will be happy to assist: 

  • 02 8781 4700  

 

Why can’t I see my wholesale pricing? 

Your account-specific pricing will be visible once you are logged in with an approved account. 

If something doesn’t look right, please reach out — we’ll make sure everything is set up correctly for you. 

Orders & Accounts 

 

Need help with an existing order? 

Our team is here to support you. 

Please email orders@govita.com.au, including your order number and store details, so we can assist you as quickly as possible. 

 

Is there a minimum order requirement? 

Minimum order requirements may apply depending on your account terms. 

As a general guide, orders are typically $250 (exl GST) or more to ensure efficient processing and delivery.  

If you are unsure of your specific requirements, please contact our team for clarification. 

 

How will I know my order has been received? 

You’ll receive confirmation both on-screen and via email once your order is placed.  

Once your order has been dispatched, customer service will send through your invoice and tracking details so you can stay updated. 

 

Can I view my past orders? 

Yes — your full order history is available anytime via My Account → Order History.  

 

What’s the best way to place an order? 

To place an order, please ensure you are logged in to your account. 

You can browse by brand or navigate directly to a product page to: 

  • View available products and current offers  
  • Check pack sizes and order quantities  
  • Select the appropriate quantities for your store  

For the best experience, we recommend ordering directly from the product page, where you can clearly see all relevant details. 

You may also add items individually and adjust quantities at the cart stage before completing your order. 

You also have access to set up repeat orders using the order templates  

If you require assistance at any stage, our team is always available to support you. 

 

Website & Ordering 

This portal is a dedicated wholesale ordering platform created specifically for approved Go Vita customers. 

Different customer categories will only see pricing relevant to their specific account. Please note that some products are only available in carton quantities, which are displayed in the product description.  

For retail customers, Go Vita operates a separate consumer website. 

 

Can I save my order and add to it later?  

Yes, you add and update your order multiple times before checkout.  

 

Can I upload an order to the site?  

Yes, you can upload an order via CSV file with product codes and quantities only.  

 

Delivery & Shipping 

 

What can I expect in terms of delivery timeframes? 

We aim to dispatch all orders as quickly as possible, with delivery timeframes depending on your location. 

As a general guide: 

  • NSW & ACT: 1–2 business days  
  • QLD: 2–3 business days  
  • VIC: 2–3 business days  
  • SA: 3–4 business days  
  • WA: 5–7 business days  
  • TAS & NT: 5–7 business days  

You’ll receive tracking details once your order has been dispatched. 

If you have any questions, our Customer Service team is always available at orders@govita.com.au or 02 8781 4700. 

 

What are the freight charges? 

Orders over $250 (incl. GST) qualify for free freight. 

Orders below this threshold may incur a freight charge, which will be applied after your order has been placed. 

 

How are orders processed and dispatched? 

All orders are fulfilled through our central warehouse, managed by our trusted 3PL partner in NSW. 

Orders are processed in the sequence they are received and are monitored closely to ensure they are dispatched as quickly as possible. 

 

How do I check the status of my order? 

You will receive an email from customer service with your invoice and tracking details.  

If you do not receive the confirmation email with the details your invoice and tracking details please contact customer service: orders@govita.com.au 

 

Returns & Claims 

What should I do if my order contains damaged products? 

If your order contains damaged items, please send us as many photos as possible of the damaged shipping carton/s as well as items to credits@govita.com.au with the product codes and quantities for fast processing. This must be completed within 7 days of receiving your order.  

What should I do if something is missing from my order? 

If anything is missing, please reach out to credits@govita.com.au with your invoice number, product code and quantities missing for us to investigate.  

 

Payments  

 

What are my account terms? 

All accounts are due 30 days from the end of the month.  

All pre-paid accounts will be contacted for payment prior to processing. 

 

Marketing & Support 

 

Where can I access marketing support and materials? 

We offer a range of marketing support to help you drive sales in-store and online. 

The best place to stay up to date is via the Go Vita newsletter. For specific marketing material contact your field team representative in your state.  

 

Joining Go Vita 

Interested in joining the Go Vita network? 

We’d love to hear from you. 

Visit our Join the Network page or contact our team to learn more about becoming part of the Go Vita community. Or email margaret@govita.com.au for more information.  

 

Support & Contact 

 

How can we support you? 

Our team is here to help with any questions or support you may need. 

  • Phone: 02 8781 4700  
  • Hours: Monday to Friday, 8:00am – 4:00pm (AEST)  

 

If we miss your call, we’ll return it as soon as possible 

Who is my Go Vita state representative? 

 

Practitioners Support 

For any practitioner support please contact margaret.leedham@govita.com.au